Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage
Calabrio
NOVEMBER 25, 2020
Contact centers have to adapt and continuously evolve in order to meet customer expectations. Consumer Behavior, Higher Expectations are Changing the Game. Consumer behavior is at the top of that list, rapidly evolving as customers become more empowered. Today’s consumers demand service 24/7, 365 days a week.
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