SurveySensum
OCTOBER 12, 2023
But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. This becomes a drawback as it hinders customer’s exploration of the platform before purchasing it. Here’s a customer review talking about this limitation.
GetFeedback
DECEMBER 21, 2018
More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. After having a positive experience with a company, 77% of customers would recommend it to a friend. Temkin Group ). 69% of U.S. Mckinsey ).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. In the last few years, Meyer Department Stores have taken heavy criticism about their lack of customer service. In one example, a reporter told of shopping at the store in order to buy a new iPod.
Kayako
MARCH 14, 2022
How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. Customer Churn. What are the top reasons customers leave?
Retently
MARCH 26, 2024
Expect straightforward comparisons and key insights to help you make an informed choice. Customer Experience A product might meet your needs in terms of features and price. Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase.
SurveySensum
OCTOBER 23, 2023
GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.
SurveySensum
NOVEMBER 23, 2023
A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.
Expert insights. Personalized for you.
52 
Let's personalize your content