SurveySparrow
MAY 9, 2021
Want to understand what your customers expect from you? Online surveys are the best tool to gather the required information from your valuable customers. Faster: The turn-around time for an online survey tool is much less. Thus, reducing the waiting time to capture data manually.
Experience Investigators by 360Connext
JUNE 8, 2021
Employees have great ideas and often see customer expectations changing in real time. Contact center agents, for example, hear about frustrations caused by comparisons to the competition. They need a place to put these observations and ideas.
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Lumoa
FEBRUARY 9, 2023
B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.
Retently
MARCH 23, 2023
In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. In comparison, McDonald’s’ direct competitor, KFC, isn’t doing quite great, but at least they have a positive NPS of 14, experiencing an upward trend over the years.
SurveySparrow
AUGUST 14, 2023
Picture this: You walk into a store with high hopes of finding just what you need, but instead, you encounter disinterested staff, long wait times, and a complete lack of assistance. We’ve all been there—experienced a bad customer experience (CX) that leaves us feeling disappointed and even reluctant to return.
Inbenta
OCTOBER 6, 2022
Key Takeaways: During the pandemic, 53% of customers have made calls/emails to the company as much as 9 times to address their concerns. Automating customer support can reduce business costs by up to 40%. 88% of customers expect businesses to have a self-service channel. What Is Customer Service Automation?
Kayako
MARCH 14, 2022
It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. In today’s world, customers expect more personalization and almost instant solutions. 70% of consumers choose companies that deliver excellent customer service.
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