Comm100

FEBRUARY 1, 2023

Looking at why people prefer live chats to phone support, the highest cited reasons are: No wait times (34%) Convenience of communication (26.9%) Compared to phone support, another way that live chat benefits higher education is with chat concurrency. Legacy phone systems can come with high costs for ongoing delivery and maintenance.

Effort Score 215

Effort Score Wait Times Video Communication 215

CSM Magazine

AUGUST 6, 2021

Freshdesk is extraordinary for basic tasks, yet if you need to extend your business, you need a solution you can depend on now and later. Closer Look at Freshdesk: Features, Pricing, and Pros & Cons. Freshdesk is a great Zendesk alternative that provides excellent customer service as well as several features at a low cost.

Self Service 52

Self Service Knowledge Base Multi-Channel How To 52

Comm100

NOVEMBER 23, 2020

As one 2020 customer writes: “Comm100 has excellent features , a good range of tools and is well-priced compared to some competitors. Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. Today, Freshdesk acts as a help desk system for over 40,000 customers. Get Comm100 Free. Comm100 Free.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

SurveySparrow

FEBRUARY 20, 2020

Freshdesk is one of those big names in the industry that delivers a self-service, AI-driven and omnichannel customer service solution for you. The solutions of Freshdesk are used by an eminent clientele that includes Honda, Toshiba and Cisco etc. However, its loading time is comparatively slow compared to its peers.

Software 96

Software Self Service Customer Service Multi-Channel 96

SurveySensum

SEPTEMBER 13, 2023

Top 10 B2B manufacturing feedback tools SurveySensum CustomerGauge Hotjar Typeform Freshdesk InMoment Zendesk Jira Service Desk Google Forms Microsoft Forms Conclusion Let’s explore what these tools are here. 5) Freshdesk Multi-Channel Support Ticketing System Automation Free trial available Starts at ₹999 /agent/month 4.4 (5)

B2B 52

B2B Tools Feedback Multi-Channel 52

SurveySensum

OCTOBER 26, 2022

Freshdesk is an online survey tool that lets you automate your work, and has multiple support channels. As a cloud-based online survey tool, Freshdesk helps you to create powerful surveys to gather customer feedback. If not, hunt more and compare and contrast what you need and what they’re giving. Free integration . Our view: .

Tools 59

Tools Survey Analysis Chatbots 59

SurveySparrow

NOVEMBER 25, 2022

2 Freshdesk. Next up here is Freshdesk. Using Freshdesk, your team can send automatic email notifications based on a customer’s ticket status, perform multiple actions on it with a single click, or set these tickets to move to the next stage based on time and event triggers. Top 10 Free Ticketing Tools. Spiceworks. 3 EngageBay.

Tools 52

Tools CRM Software Customer Journeys 52

Kustomer

FEBRUARY 29, 2024

Lack of certain features Compared to its competitors, Gorgias offers a limited set of features. As a user has pointed out on G2 : “ Reporting functionality is still in its infancy and integrations seem limited compared to other helpdesk options out there.” Users within these industries often explore alternative solutions to Gorgias.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

JANUARY 8, 2024

Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives. Where Kustomer Outshines Zendesk Let’s compare Zendesk to Kustomer — where you can decide what matters. Why switch to Kustomer?

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

SurveySparrow

APRIL 22, 2020

When it comes to help desk tools, Freshdesk is one of the most popular names. By providing a robust tracking system for customer conversations, Freshdesk has clearly proved to be one of the best free help desk software available in the market today. Give it a glance and choose the best fit for your organization. Hubspot Service Hub.

Self Service 52

Self Service Software Multi-Channel Knowledge Base 52

Help Scout

APRIL 27, 2021

Freshdesk Best customer service software for enterprise teams. Though very similar to Zendesk, Freshdesk does have a few items that separate them. There are plan tiers within both, but the help desk solution is a lower cost on average when compared to the omnichannel product, and it’s probably what most small businesses would consider.

Software 105

Software Customer Service Self Service Knowledge Base 105

SurveySparrow

FEBRUARY 18, 2024

5 Pricing The Essential Plan is priced at $79/month You can get the Pro Plan at $149/month Integrations Nicereply integrates with top CRM players like: Freshdesk Hubspot Salesforce Pipedrive Mailchimp Suitable For the Hospitality and tourism industry, Education, Financial Services, and the field of technology 5. 5 Capterra 4.4/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Playvox

AUGUST 4, 2022

It’s difficult to compare tags as they can differ in their level of abstraction (“Billing query” is very broad while “Zapier Integration request” is very specific) It can become unwieldy when used with a large number of tags It’s difficult to expand without creating duplicate or overlapping tags (ie. Cons of a Flat Tag Taxonomy.

Feedback 52

Feedback How To Ecommerce Social Media 52

SurveySensum

JANUARY 27, 2022

SurveySensum seamlessly integrates with the applications/ tools (Zendesk, Freshdesk, Zapier, Hubspot, Intercom, or Slack) that you use every day. In addition, it helps you to compare different touchpoints or customize the report with various attributes like roles. Powerful integration. Custom dashboard .

Software 59

Software Customer Experience CEM Analysis 59

SurveySparrow

APRIL 6, 2023

Additionally, the Compare feature lets you choose multiple answers to a single question and view them side-by-side; perfect for better analyzing participant responses. From Google to Stripe, Zendesk to Freshdesk – SurveySparrow also provides integration options with multiple apps.

Comparison 52

Comparison Survey Tools Report 52

SurveySparrow

APRIL 19, 2024

4/ 5 (107 Reviews) Major Integrations Mailchimp, Google Analytics, Zoho CRM, Freshdesk, Hubspot, Salesforce, Microsoft Dynamics 365, Stripe, PayPal Pricing There’s something for everyone here! Cons Pricing: Some users find it a bit expensive compared to its competitors. Contact them with any queries. Rating G2: 4.6/5

Tools 52

Tools Analytics Data e-support 52

ProProfs Chat

JUNE 25, 2021

As compared to traditional online surveys, popup surveys have increased response rates. Generally, popup surveys have higher response rates as compared to long form surveys. Exit intent popup surveys have a comparatively low response rate of 1-4%. Popup surveys come with many advantages like: Increased Response Rates.

Survey 52

Survey How To Chatbots Feedback 52

ProProfs Chat

JUNE 25, 2021

As compared to SoGoSurvey, SurveyMonkey has a simple user-interface which makes it easy to customize any complex branching or conditional logic type of questions. Fewer customization options as compared to other survey tools. Few question types and advanced features as compared to other survey tools. SurveyMonkey. Snap Surveys.

Net Promoter Score 52

Net Promoter Score Survey Effort Score NPS 52

SurveySparrow

APRIL 27, 2021

And in this blog, we’ve discussed and compared 2 such software, SurveySparrow and Typeform. Plus, for your customer support functions, it lets you integrate with tools like C-Connect, FreshDesk, and Jitbit Helpdesk. . This would happen when you have the right online survey software. To Develop The Right Product.

NPS 52

NPS Survey Multi-Channel Social Media 52

SurveySparrow

APRIL 27, 2021

And in this blog, we’ve discussed and compared 2 such software, SurveySparrow and Typeform. Plus, for your customer support functions, it lets you integrate with tools like C-Connect, FreshDesk, and Jitbit Helpdesk. . This would happen when you have the right online survey software. To Develop The Right Product.

NPS 52

NPS Survey Multi-Channel Social Media 52

ProProfs Chat

JUNE 25, 2021

As compared to the popular survey tools available in the market, Qualtrics is a bit expensive. Easy integration with third party tools like MailChimp, Zendesk, Freshdesk, and so on. Cost effective plans as compared to Qualtrics. Pricier compared to other cheaper options. It comes out to be a whopping $360 dollar per year.

Net Promoter Score 52

Net Promoter Score Survey Social Media Analysis 52

SurveySparrow

JUNE 25, 2021

If you wish to use G Suite, the price starts at $6/user/month, which is dirt-cheap compared to the quality and features of the products there. Plus, it lets you integrate with tools like C-Connect, FreshDesk, and Jitbit Helpdesk for your customer support functions. It’s completely free! What About SurveySparrow?

Survey 52

Survey Omni-Channel How To NPS 52

SurveySparrow

OCTOBER 4, 2020

Toggl is a productivity-enhancing tool that allows businesses to compare profits against the time that was spent on each activity. . GitHub has more than 300+ integrations, including Slack, Trello, Zoom, BaseCamp, Asana, Freshdesk, Zapier, etc. . It is not just a time tracking tool anymore. Access it in any platform in any device.

Tools 59

Tools Video Multi-Channel Meeting 59