Company Customer Focused Customer Service Training Poor Customer Service 
ShepHyken
MAY 23, 2018
Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. Customers want and expect more than ever before – because that’s what we have we taught them. That failure results in 67% of customers becoming what they call “serial switchers.”
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 14, 2022
Even several years before the pandemic began, The American Customer Satisfaction Index found the overall ratings slipping, even with brands most recognized for high levels of customer service. . It’s not like companies purposely provide poor customer service. The company can’t keep up.
ShepHyken
JULY 22, 2020
These are the kind of people—and the kind of company—you want to do business with. I was having a conversation with a colleague and came up with the idea that you shouldn’t have to fight with a company to get your problem resolved or for them to make you happy. This is my “new best friend” at the software company.
ShepHyken
DECEMBER 8, 2021
The result is that companies are forced to “skimp” on the quality and service customers have come to expect. Rather than deliver a poor customer service experience, they felt it was better to shut down part of the restaurant. None of us want to experience a lower level of service.
ShepHyken
SEPTEMBER 30, 2020
Customers also want the customer service representatives they speak with to demonstrate knowledge and expertise—both about the products and services the company provides, and also about the customers themselves. That goes a long way toward creating a great customer experience.
ShepHyken
JUNE 24, 2019
One of the best ways to build customer trust is by providing great customer service. When your customers know that you have their backs, they’ll have complete trust in you as a company. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust.
Expert insights. Personalized for you.
96 
Let's personalize your content