Bold360
APRIL 27, 2017
Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.
Magellan Solutions
JULY 5, 2021
Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. .
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C Space
MARCH 12, 2020
Demand Shock: Some companies are set up to manage disruption much better than others. The bigger risk is that the customers you lose may never return, limiting your future growth potential. The bigger risk is that the customers you lose may never return, limiting your future growth potential.
ChurnZero
DECEMBER 21, 2023
Building a successful post-sales strategy: Q&A with Tim Conder The webinar’s Q&A session covered topics including deciding which customer needs to prioritize and when, the right strategy for continuous customer engagement , building a resilient post-sales team, and how to tell a successful post-sale strategy from an ineffective one.
Think Customers
APRIL 20, 2016
Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. Although it was a short trip, it gave me a glimpse into a well-oiled tourism engine that companies should aspire to. I recently visited Iceland's capital, Reykjavik, for a four-day vacation.
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. Lynn Hunsaker, CCO at ClearAction Continuum, has been in the customer experience field since 1991.
Avaya
MAY 18, 2016
Economies, cultures and even digital adoption vary widely across the region, yet trade, cooperation and tourism continue to prosper. Information silos create a disjointed view of the customer and, as a result, service falters and the company becomes blind to up- and cross-sell opportunities.
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