ENGAGE.cx

OCTOBER 13, 2016

It starts with you jumping online to check out the availability with your favorite hotel company at your targeted destination. Every guest’s journey is made up of each touch point a guest has with a brand or property. A Connected Customer Engagement solution like ENGAGE.cx Engagement Score Defines VIPs.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Currency Alliance

OCTOBER 11, 2018

And while some of the market diversification comes from the likes of Airbnb, some of it comes from hotel brands themselves, filling more varied market gaps with more interesting services and experiences. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Comm100

AUGUST 23, 2018

Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices).

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ReviewTrackers

MAY 15, 2017

Ratings and reviews: Reviews rank second only to price as the most important factor considered by travelers looking for hotels and accommodations. High-quality photos aid travelers looking to make a booking decision while browsing properties online. 4: Track and respond to online reviews, social media comments, and guest feedback.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

ENGAGE.cx

SEPTEMBER 23, 2015

You jump online to check out the availability with your favorite hotel company at your targeted destination. Before booking the room, you want to check a few details about the property, so you make a call to the company’s customer service department. A customer-experience driven B2C CRM like ENGAGE.cx

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

Retently

SEPTEMBER 3, 2023

This survey goes beyond the transactional aspects of a stay; it delves into the emotional connections between hosts, guests, and the unique places they briefly call home. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

North Highland

SEPTEMBER 16, 2019

For the first time since the economic downturn, timeshare companies have struggled to meet summer marketing and sales goals. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. This is no longer a bonus for consumers—it’s table stakes.

Travel 45

Travel ROI CRM Entertainment 45

Qualtrics

JULY 2, 2019

At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor.

Sports 34

Sports Guest Experience Culture Travel 34

C Space

AUGUST 5, 2018

We believe companies should see online communities not just as a tool or a new way of doing existing types of research – but as an opportunity to change the ways they engage; to create something more authentic, more useful and more impactful. . Nordstrom, Sephora among leaders in consumer connection. And there’s no bigger “play.

Retail 40

Retail Customer Centricity Study Travel 40