Company Competitive Advantage Customer Experience Professionals Social Media 
Horizon CX
DECEMBER 1, 2023
Like a salesperson tailoring their pitch to address specific buyer needs, CX leaders must emphasize how a customer-focused approach directly contributes to achieving strategic milestones. Real-world examples from successful companies will be highlighted to underscore this point.
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.
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Lumoa
JANUARY 9, 2018
We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion. That’s what we asked each of them: How do you see the future of customer experience?? As more companies figure out how to do this, in the future customers will demand it or leave.
Kustomer
AUGUST 26, 2022
Discover the successes, struggles and inside strategies from thought leaders ready to help you maximize your company’s potential. Experience This! Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. Author of Chief Customer Officer 2.0,
Lumoa
OCTOBER 31, 2018
Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. What are, in your opinion, the top challenges in customer experience that companies should be aware of now?
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Amy: She’s head of Customer Advocacy at MindTouch. Amy Etheridge. Annette Franz. Plus, his Twitter feed!
Alida
SEPTEMBER 22, 2016
Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Test your assumptions about the customer journey.
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