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Gamification in the Workplace: More Than Just a Contest

Playvox

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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Feedbackly x The Climate Nudge project: Making Commuting Fun Through Gamification

Feedbackly

By promoting active travel options through communication and setting an example, parents play a crucial role in motivating their children also beyond the school environment. The post Feedbackly x The Climate Nudge project: Making Commuting Fun Through Gamification appeared first on Feedbackly.

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Seizing the Digital Future in Customer Experience Transformation 

COPC

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. For example, when a customer plans a complex international trip and contacts a travel service.

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How to motivate your WFH contact center staff – tactics for remote employee engagement

TechSee

Ensure robust communication. During times of change or uncertainty, frequent communication is critical. Organizations that communicate effectively are 4.5 Opening the lines of communication in the other direction is just as important. Introduce fun through rewards and gamification. billion from 2020 to 2024.

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9 Strategies to Improve Customer Retention Rate in 2023

SurveySensum

Facilitate Communication: Make it easy for customers to express their needs and feedback. Clear Communication: Emails and messages should be straightforward. Their website is simple, and they excel in clear communication. Communicate with them regularly: Don’t just reach out when you want to make a sale.

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Hark the Herald Agents Sing: It’s Holiday Season in the Contact Center!

BlueOcean

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.

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Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

BlueOcean

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.