Communication Customer Centricity Customer Satisfaction Transportation 
CSM Magazine
MAY 6, 2024
Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Utilizing customer portals and GPS tracking for better communication with customers also plays a crucial role in improving overall satisfaction.
InMoment XI
JANUARY 9, 2024
If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. This positive reputation can attract new customers and partners. Maintaining open and proactive communication throughout the customer journey is also a critical aspect of B2B CX management.
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Horizon CX
DECEMBER 1, 2023
Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.
CSM Magazine
MAY 19, 2023
As a result, when engineering customer experiences, businesses must address not only customer service touchpoints but also consider the entire customer journey, covering aspects like product offerings, pricing, and communication channels.
Russel Lolacher
MARCH 2, 2021
A big part of my role has always been change management, and communication is key to that. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. This interview was originally posted on CX Buzz.
CSM Magazine
FEBRUARY 11, 2020
New report further establishes the need for building seamless customer experiences across all channels and touchpoints. Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery. UJET Inc. , Consumers from all 50 U.S. About UJET.
Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.
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