Chief Customer Officer Customer Journeys Hospitality Management 
Customer Bliss
AUGUST 23, 2018
In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on. 5 Steps to CX Management in the First 3 Months of Your Leadership Role.
Customer Bliss
JULY 7, 2016
Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .
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Customer Bliss
APRIL 19, 2016
How do they unite the company and deliver a one-company experience for customers — one that actually keeps them coming back? You can be first on a senior management meeting agenda one week, then completely off it two weeks later. He’s the Chief Customer Officer of ALSAC/St. Thanks for being here.
Wootric CX Blog
MARCH 15, 2020
Jessica Pfeifer, Chief Customer Officer at Wootric, shared this recent story with our team: “I just had a customer reach out about putting their subscription on hold. They operate in the hospitality sector which has been particularly hard hit. Improve customer experience at customer journey touchpoints.
Thematic
FEBRUARY 13, 2019
I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” It was humbling to meet these experts.
Chattermill
MAY 12, 2019
Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. Pennington doesn’t dive into things like cross-channel alignment or journey mapping.
Comm100
SEPTEMBER 22, 2016
As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: Chief Customer Officer 2.0:
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