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Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. FIVE CRITICAL PILLARS FOR DESIGNING AN EFFECTIVE CEM PROGRAM. What are the goals and timing for the CEM program? INTRODUCTION.

CEM 40
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Don’t Disappoint your Customers this Holiday Season

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

CEM 98
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Why I Suffered Through A Website Redesign (and You Should, too!)

Beyond Philosophy

My wife just had a fairly serious surgery (she’s doing great, but recovery takes time), and I am launching a eBook. All attendees will receive a discount code for 50% off the eBook. The end of 2014 was really busy. So of course it should be evident this was the ideal time to redesign the user interface on my company’s website !

CEM 60
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Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

My new eBook examines these philosophies as well as shows real world examples of these principles in action. All attendees will receive a discount code for 50% off the eBook. All five of these ideas are great philosophies, but as I mentioned before, what good is philosophy if not applied in the real world?

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You Can’t Legislate Customer Centricity

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

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How to Get People to Do What You Want

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

How To 60
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Music: A Marketing Tool

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook. Psychcentral.com.

Tools 60