CEM Conference Interaction Social Media 
Beyond Philosophy
NOVEMBER 6, 2014
Customer Strategy must be deliberate in every aspect of the interaction to be Customer Focused. The difference that exists between an organization that has an excellent emotional Customer Experience and one that doesn’t resides in one word: Deliberate.
Experience Matters
APRIL 7, 2015
Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. and Harvard Business Publishing, were honored at the conferences 2014. NICE Systems.
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Clarabridge
MAY 2, 2017
A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Attendees enjoyed learning about how to implement stellar customer service over social media, since being accessible on these channels has gone from “a nice-to-have to a must-have” for today’s digitally savvy consumers.
ClearAction
JANUARY 14, 2015
After all, B2B account teams are usually quite involved with clients throughout a long sales cycle, interacting with various influencers of the buying decision and almost "living" the customer journey alongside their clients. High-Touch in B2B Customer Experience. Trendy Customer Experience Management.
Beyond Philosophy
JUNE 4, 2015
It also means that every transaction and touchpoint interaction, and the long-term relationship, needed to carry forward the organization’s unique character, must be a reflection of the perceived value represented to the customer. People who interact with such companies feel safe, secure, and pleased in their dealings.
Beyond Philosophy
JUNE 4, 2015
the sporting goods retailer gives all their in-store employees a mobile device they use to help Customers order online or take them to an interactive kiosk to find a product and order it. Here is a promotional video that explains how it works: When Customers get to interact with you online on their terms, it benefits you.
Beyond Philosophy
MAY 14, 2015
Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. As many as 2/3 of Customer service interactions will occur without human-to-human contact.
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