Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

NOVEMBER 16, 2020

Action Management closes the loop within 48 hours for over 95% of all customer alerts, resulting in an 86% decrease in complaints. Empire Today runs a comprehensive VoC program to gauge overall customer engagement. Company-wide customer focus resulted in an all-time high NPS score, with a +32% increase in 2019.

Insurance 52

Insurance Case Study Touchpoint eBook 52

SurveySparrow

JULY 21, 2021

Pricing plans: Personal, Business, NPS, 360° Assessments with sub-plans. Businesses looking for a custom solution can get a personalized quote under Business, NPS and 360°. Survey types: Classic, chat, NPS, 360°, offline, video surveys. Survey types: NPS, online surveys. . • Offline survey app. Survey redirect.

e-support 52

e-support Social Media Survey NPS 52

Thematic

MARCH 27, 2019

You look out for customers who develop behaviors similar to those who previously churned. This helps you to act fast and solve customer issues on time before they leave. And according to a study by Rosetta Consulting , highly engaged customers are 5 times more likely to purchase from the same brand in future than the less engaged.

Feedback 54

Feedback Study Poor Customer Service Case Study 54

Stella Connect

MAY 11, 2017

By that I mean immediately, right on the front line—where service teams are actively engaging customers. Case Study: Using VoC Data to Save the Customer Relationship. To date, more than 5,000 customers have been contacted by the service recovery team. The results of this program have exceeded our client’s hopes.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

ChurnZero

FEBRUARY 26, 2021

At a high level, Customer Success often focuses on adoption, retention, and expansion, which is a full-time job in and of itself. Or if Customer Success has a customer who wants to become more involved in an aspect of product development, they post a request to have a Product Manager or Engineer listen in on the conversation.

Customer Success 59

Customer Success Company Management Roadmap 59