Experience Investigators by 360Connext

MAY 15, 2024

This massive conference brings together 10,000+ experience management professionals to discuss what’s next, share case studies, and more. Sharing positive feedback on a regular basis is inspiration that helps prevent burnout. Customer insights can now drive changes at every level of the organization.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

Thematic

MARCH 27, 2019

And how closing the customer feedback loops helps reduce and predict customer churn. 3 L ead Causes of Customer Churn. Delayed Feedback. Customers need quick responses every time they engage with your business. And if you can’t respond fast, then your customers are more likely to move on.

Feedback 54

Feedback Study Poor Customer Service Case Study 54

Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback.

Insurance 52

Insurance Case Study Touchpoint eBook 52

ChurnZero

NOVEMBER 20, 2020

Q: When should you use Customer Satisfaction Score (CSAT) versus Net Promoter Score ® (NPS)? A [Bora]: What we most commonly see, or in my case, what we’ve most commonly experienced is that NPS tends to be the most standardized. But there are different ways that you can measure your customer feedback.

How To 98

How To NPS Net Promoter Score Sales 98

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40