The Untold Love Story Between Churn and Customer Feedback Loops
Thematic
MARCH 27, 2019
This helps you to act fast and solve customer issues on time before they leave. Look at this: In our own case study on Greyhound , Greyhound’s Senior Customer Insights Analyst Matthew Schoolfield reveals how they were able to identify that their customers in New York get frustrated when waiting for a late bus.
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