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Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. Context-aware meeting assistant – It uses Knowledge Bases for Amazon Bedrock to provide answers from your trusted sources, using the live transcript as context for fact-checking and follow-up questions.

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AI & CS: Innovate or stagnate

Totango

Inconsistent post-call follow-up : According to a recent Deloitte report, one-third (35%) of a CSM’s time is spent driving follow-ups and pulling materials post-customer meetings. Reduce support tickets A quarter (25%) of support cases are opened for topics already addressed in the support site and/or knowledge base.

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Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

According to a 2020 Call Centre Helper report , 23.9% even reported that they’re considered to be “a nuisance”. Make internal knowledge easily available – move away from “knowledge management” and towards “knowledge sharing”. A further 10.2% After all, they’ll also be looking for improvement ideas. .

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How to Set up Custom Storage in Talkdesk

Talkdesk

This process will maximize the control a customer has over the call data and minimize the risk of a PCI compliance failure. Talkdesk’s Knowledge Base has a detailed article discussing the steps in this process, but we’ll discuss the basics here. Details about that process can be found in our Knowledge Base.

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Fast-Track Your First Call Resolution FCR in 9 Easy Steps

NobelBiz

Why was the call routed to the incorrect division? Review call records and logs. Consult with your call center agents and supervisors. Determine why customers are calling back To enhance the rate of first-call resolution, the first step is to discourage customers from calling back.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

The following are a few popular use cases: Smart reporting and market intelligence – AI can analyze various sources of financial information to generate market intelligence reports, aiding analysts, investors, and companies to stay updated on trends. Data exploration on stock data is done using Athena.

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Why Five9 Customers Choose Talkdesk’s Call Center Software

Talkdesk

Most of Five9’s call center software is built on Java, which means that users have to deal with frequent updates and challenges caused by version discrepancies. Ultimately, this results in constant fear that agents will not be able to reliably handle calls at critical times. Real-time Reporting. Integrations. Upfront Pricing.