Call Recording Chatbots Knowledge Base Report 
Totango
MAY 17, 2024
Inconsistent post-call follow-up : According to a recent Deloitte report, one-third (35%) of a CSM’s time is spent driving follow-ups and pulling materials post-customer meetings. Reduce support tickets A quarter (25%) of support cases are opened for topics already addressed in the support site and/or knowledge base.
AWS Machine Learning
SEPTEMBER 19, 2023
The following are a few popular use cases: Smart reporting and market intelligence – AI can analyze various sources of financial information to generate market intelligence reports, aiding analysts, investors, and companies to stay updated on trends. Data exploration on stock data is done using Athena.
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Inbenta
MAY 7, 2021
Inbenta’s augmented agent solution integrates into call center software to streamline agent productivity with excellent speech-to-text functionality. Build a knowledge hub. Creating and maintaining a company knowledge base will make it easier for agents to look up solutions to the most common problems.
NobelBiz
NOVEMBER 6, 2023
CCW reports that 91% of companies report their agents must access multiple screens during an interaction. Now, let’s delve into the examples of the automation tools that can revolutionize your call center operations. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.
AWS Machine Learning
DECEMBER 21, 2023
As per the Forrester report, The State Of Customer Obsession, 2022 , being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth. Great customer experience provides a competitive edge and helps create brand differentiation.
Upstream Works
DECEMBER 11, 2018
According to CMO.com, Gartner VP, Michael Maoz indicates that 72% of customer interactions in 2022 will be facilitated through emerging technologies; RPA, machine learning applications, chatbots and mobile messaging. Meanwhile, agent-based interaction will reduce to 15% by 2022, with a further 21% being agent-assisted self-service.
UJET
JANUARY 9, 2020
Support is also improving with responsive self-service options like an artificial intelligence-driven Knowledge Base or FAQ answers, implementation of chatbots for simple issue resolution, and increased development and integration of machine learning and AI into support platforms.
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