Playvox

FEBRUARY 18, 2019

Launching a quality assurance program in your call center empowers you with a huge amount of performance data. You’ll use call recording, live chat, customer feedback, surveys and more to gain a deep insight into agents’ capabilities. Get Managers and Team Leaders Involved. Team leaders are naturally a good fit.

Data 40

Data Customer Service How To Call Center 40

Inbenta

AUGUST 17, 2021

Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. How to build a voice chatbot: integrations powered by Inbenta . Voicebots can reduce wait times and provide a standard service. Contents: What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

NobelBiz

FEBRUARY 2, 2021

The question of the moment is how to ensure business continuity? And above all, how can remote agents for new agents be successful? Technology is a Key Component to Successful Training for Call Center Agents 1. A learning management system can help your agents learn anytime, anywhere.

Call Center 52

Call Center Training Tips Contact Center 52

NobelBiz

MARCH 21, 2023

Every call center manager avidly searches for tools and methods to improve their contact center performance further and provide everything their agents need to achieve their highest productivity. This will allow agents more time between calls to document the interaction and properly prepare for the next call.

Contact Center 52

Contact Center Software Call Center Call Recording 52

Talkdesk

JUNE 21, 2019

Reducing average wait time and average handle time in your contact can yield huge customer satisfaction increases for your business. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center.

Contact Center 50

Contact Center Average Handle Time Call Center Contact Center Software 50

NobelBiz

MARCH 21, 2023

And to enhance it, you will need to select the appropriate tools and develop a practical management approach. How to boost your First Call Resolution in 9 easy steps? Determine the reason for a low FCR Determine as quickly as possible what is causing a decreased First Call Resolution (FCR). Review call records and logs.

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

JULY 19, 2022

In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency. What is Call Whispering for Contact Centers? Call Whispering is also referred to as discreet listening in some circles. What are the features and options of Call Whispering?

Contact Center 52

Contact Center Contact Center Software Call Center Telecommunications 52

AWS Machine Learning

APRIL 30, 2024

This post-contact work can not only add to customer wait times, but also can put pressure on some agents to avoid taking notes altogether. This can make it challenging to scale quality management within the contact center. This reduces customer wait times and improves agent productivity.

Analytics 95

Analytics Customer Service Call Recording Contact Center 95

SmartKarrot

APRIL 20, 2023

Onboarding Playbook: An Onboarding Playbook is a valuable guidance book for new customer success managers. Renewals Playbook: This type of playbook is designed to assist customer success managers to ensure that the clients/customers remain satisfied with the organization’s products or services.

Resources 19

Resources Customer Success Chatbots Analytics 19

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Tips Virtual Call Center Management 52

BirdEye

DECEMBER 26, 2023

8 best VoIP service providers for your business How much does VoIP cost? How to choose the best VoIP service for your business Pick the right VoIP service with a tailored approach Frequently asked questions about best VoIP services Grow your business with Birdeye Messaging What is VoIP? What is a VoIP number?

Call Recording 109

Call Recording Video System Communication 109

BirdEye

DECEMBER 22, 2023

How much does a small business phone system cost? It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. Get started for free WATCH DEMO How much does a small business phone system cost?

System 109

System Self Service Analytics Communication 109

NobelBiz

JULY 25, 2023

This precious information allows us to truly understand what makes our customers tick and how to make them gleefully satisfied. Christian Montes, Executive Vice President of Client Operations @NobelBiz Real-time Feedback and Training A standout feature of interaction analytics in call centers is its ability to provide real-time feedback.

Interaction 98

Interaction Analytics Call Center Contact Center 98

BirdEye

JUNE 14, 2023

Digital communication methods and easy-to-use project management tools allow your teams to work together easily, regardless of their location and device. The right tools and strategies can translate to improved real-time communication. Crisis management Communication channels and strategies aren’t just for growing.

Communication 98

Communication Social Media Video Meeting 98

Vonage

MARCH 26, 2018

However, many businesses struggle with how to operationalize these emotive aspects of sales and service. Conversation Analyzer turns thousands of hours’ worth of contact center calls into structured data that can be mined for a better understanding of customer experience and agent performance. That’s where we come in.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

NobelBiz

NOVEMBER 6, 2023

Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories. Workforce Management (WFM) Software: WFM automates scheduling and forecasting for agent workloads, optimizing staffing levels for call volume.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

MARCH 14, 2022

Many elements influence the success or failure of an outbound call, beginning with proper planning and preparation. So the question is: How to build great outbound campaigns for your contact center? Outbound call scripts are important but are they vital? How to get around this problem?

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

AUGUST 11, 2022

CCaaS Solutions also allow cost reduction, peak activity management, and ensuring that the contact center can expand to match the demands and dynamics of the business. The 100% web-based infrastructure requires no hardware or software management and maintenance. Click2Call by NobelBiz improves agent time management and productivity!

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

Pointillist

OCTOBER 22, 2018

How to Use Artificial Intelligence for CX Measurement. Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. AI can help you to: Better understand your customer experience data. to 1 p.m.?’

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers a new generative AI-powered summarization capability (in preview) that automates post-call summarization to improve contact center agent and manager productivity. The agent will follow up with the customer in 2 days to confirm the receipt of the replacement order.”

Self Service 89

Self Service Contact Center Analytics Effort Score 89