Vonage

OCTOBER 22, 2015

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Speech and text analytics can also increase the speed of the call evaluation process, making it possible to quickly sort the calls that don’t require immediate attention from those that do. Wireless and mobile.

Technology 120

Technology Customer Service Gamification Wireless 120

Magellan Solutions

APRIL 24, 2020

Herschel is currently headquartered in Vancouver, but has quickly expanded and now features over 10,000 points of sale worldwide. Their outsourced jobs include major projects, such as their Wireless to the Home program and other IT functions. However, like many retail companies, Herschel outsources manufacturing to Asian countries.

Company 59

Company Banking Telecommunications Airlines 59

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. The customer care team oversees the call center, IVR, chat and other customer service channels.

Customer Journeys 128

Customer Journeys Touchpoint Interaction Net Promoter Score 128

Ecrion

JUNE 18, 2018

In response, providers are implementing automated assistance for their call centers, customer profiles are being stored in the cloud, and communications are being delivered by different channels according to customer preference. can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

In response, providers are implementing automated assistance for their call centers, customer profiles are being stored in the cloud, and communications are being delivered by different channels according to customer preference. can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Michel Falcon Experience

FEBRUARY 19, 2016

I recognized that my peers were focused on sales, marketing and PR – you know, the traditional things. Like most companies, yearly budgets are determined in Q4 of the previous year, so an impromptu trip to Henderson, Nevada for a call center agent wasn’t going to be an easy ask from my boss.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

ShepHyken

JUNE 2, 2017

This helps… but it only adds to the scope and complexity of the service role, and can really blur the lines between business functions like sales and marketing. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

Examples 75

Examples Self Service Wireless Call Center 75

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. I never felt “at home” making sales calls and pushing customers based on my deadlines and quotas. OS: The relationship between Customer Success and Sales.

Customer Success 52

Customer Success Wireless Training Tools 52

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. A quarter billion dollars a year in sales. I joined, worked in the call center, answered a hundred calls a day for about a year, five days a week. He gets it right. He understands behavior in the workplace and outside of the workplace.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

” That company now just $400 million a year in sales, system wide, across the globe. But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do.

Culture 12

Culture Employee Engagement Company Engagement 12