COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. Shop Talks often have a workshop feel with lots of audience participation and discussion.

Hospitality 40

Hospitality Culture Hotels Contact Center 40

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden.

How To 40

How To Customer Service Training Video Training 40

Stella Connect

JUNE 5, 2017

Conversocial makes social customer care look effortless. Leading global brands from Audi to Alaska Airlines rely on Conversocial to assign the right agent at the right time, resolve customer issues in real time, simplify case management, and strengthen customer relationships. 5 Must-Visit Sponsor Booths. Conversocial.

Call Center 40

Call Center Contact Center Conference CRM 40

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Michel Falcon Experience

JANUARY 3, 2020

Invest in customer experience strategy just like we do in branding initiatives like marketing and PR. Continuously provide superior customer service skills education/workshops to ALL employees. In thinking about the year to come, I’ve identified three customer service skills that I believe your employees can learn from.

Customer Service 99

Customer Service Strategy Culture Call Center 99

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Many of her clients rave about her workshops.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Many of her clients rave about her workshops.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Myra Golden

MARCH 18, 2020

One night I stood less than two feet away from an angry customer who slapped my co-worker during a Blue-light Special. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions.

e-support 52

e-support Course Social Media Call Center 52

Myra Golden

NOVEMBER 20, 2019

Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you We’ve taken Myra’s onsite De-escalation Workshop and shrunk it down to a 30-minute high-impact interactive online class! Her warmth and soft style have kept me glued to her every word.

Training 61

Training Course Social Media Video 61

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CCO Council

SEPTEMBER 13, 2019

We need to ensure the whole company is engaged in making it easier for customers to do business with us—not just in the call center, but throughout the entire customer lifecycle. We’ve created an Ease of Doing Business Accelerator , a 1.5-day

Chief Customer Officer 40

Chief Customer Officer Omni-Channel B2B Customers 40

Myra Golden

JULY 29, 2016

Customer-facing employees in any industry. Small companies that want to instantly improve the customer experience. Call centers. Myra Golden’s Empathy workshop is a short highly engaging professional development experience designed to inspire your people to truly feel empathy for their customers.

Customer Service 40

Customer Service Training Customer Service Training Course 40

Myra Golden

JULY 29, 2016

Customer-facing employees in any industry. Small companies that want to instantly improve the customer experience. Call centers. Myra Golden’s Empathy workshop is a short highly engaging professional development experience designed to inspire your people to truly feel empathy for their customers.

Customer Service 53

Customer Service Training Course Customer Service Training 53