Magellan Solutions

MARCH 15, 2018

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. The Philippine government has also once tagged the call center industry as the “Sunshine Industry” because of its massive expansion over the past years. Balanga City.

Call Center 81

Call Center Industry Infographics Government 81

Clarabridge

AUGUST 15, 2017

Contact center efficiencies are intrinsically linked to the customer experience your company delivers as a whole. Once you improve the customer experience, you’ll find that your contact center metrics improve too. Minimize or eliminate manual call disposition and avoid the expensive post-call work.

Contact Center 45

Contact Center Self Service Multi-Channel First Call Resolution 45

Vonage

JANUARY 6, 2016

Train call center representatives to resolve problems. Discover why customer effort is revolutionizing processes, how to be proactive when servicing your customers, and why personalization is the next big thing in the contact center. Fast growing companies exploit power of cloud (INFOGRAPHIC).

Customer Journeys 120

Customer Journeys Customer Service Infographics Customer Service Representative 120

TechSee

JANUARY 18, 2018

The results indicate that self-installation – the process that enables customers to install home electronic devices without requiring the help of a technician or a contact center – was preferred by 3 out of every 4 survey respondents. More information on this recent survey, as well as a related infographic , can be found here.

Self Service 95

Self Service Customer Service Company Infographics 95

TechSee

AUGUST 28, 2018

The steady progress toward deeper implementation of AI within the contact center is inevitable. To learn more about how AI can help your customer care increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download these informative Infographics. Is your organization positioned for success?

Self Service 95

Self Service Customer Service Infographics Contact Center 95

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. 82% of Americans: martech.zone – Customer Retention Numbers Infographic.

Tools 52

Tools Self Service CRM Infographics 52

Magellan Solutions

JUNE 11, 2019

Understand how can outsourcing firms and 24/7 call center services help bring success to your company. To answer these questions, let’s run some numbers from this infographic : 40 percent of the respondents say that they will buy more from a company that offers great customer service, and. Contact us now!

Customer Service 75

Customer Service Competitive Advantage Call Center Social Media 75

Magellan Solutions

AUGUST 9, 2021

Telemarketing call center Philippines trends to watch out for. Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Magellan Solutions is the best call center outsourcing Philippines.

B2B 40

B2B Trends Chatbots Call Center 40

Vonage

JULY 27, 2015

How CFOs plan to deliver on 2014 expectations [Infographic]. The post Top six call centre challenges facing the technology sector appeared first on Blog | NewVoiceMedia. And how do you plan to overcome them? Image from Pixabay. Related Posts Improve customer satisfaction by personalizing service.

Technology 120

Technology Infographics Case Study Retail 120

Verint

SEPTEMBER 29, 2017

For example, many contact centers cite average handle time or first-call resolution as measures of success. I produce a one-page, printable infographic that summarizes the latest customer feedback. They always ask the question: “Is this what our customers want?” We don’t use either of those metrics.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34

Brad Cleveland Blog

NOVEMBER 25, 2014

FinancesOnline recently released an infographic that provides a list of “top countries with the best customer satisfaction.” Top of the list: New Zealand, Canada, and Norway. came in 15th, behind countries that include Mexico, Brazil and Russia—a ranking that may kick up some interesting discussion among service execs.

Infographics 20

Infographics Customer Service Customer Satisfaction Customers 20

Brad Cleveland Blog

NOVEMBER 25, 2014

FinancesOnline recently released an infographic that provides a list of “top countries with the best customer satisfaction.” Top of the list: New Zealand, Canada, and Norway. came in 15th, behind countries that include Mexico, Brazil and Russia—a ranking that may kick up some interesting discussion among service execs.

Infographics 20

Infographics Customer Service Customer Satisfaction Customers 20