TechSee

NOVEMBER 27, 2018

More efficient than auditory communication, visually highlighting the desired action enables the customer to comprehend and execute the instructions faster and more satisfactorily. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Contact Centers.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. It’s a pivotal metric that profoundly influences a call center’s performance.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

Talkdesk

APRIL 26, 2019

Building Customer Satisfaction Surveys In the modern call center or cloud contact center, analytics provide much of the data that drive business decisions around improving customer satisfaction.

Call Center 79

Call Center Customer Satisfaction Survey Infographics 79

NobelBiz

JANUARY 30, 2024

Are you struggling with overcoming Call Blocking for your Call Center Business? It’s clear by now that maintaining uninterrupted channels for outbound calling is vital for any business that is aiming to grow, especially call centers. Table of Contents What is Call Blocking?

Call Center 104

Call Center Telecommunications Contact Center Self Service 104

TechSee

AUGUST 28, 2018

The steady progress toward deeper implementation of AI within the contact center is inevitable. To learn more about how AI can help your customer care increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download these informative Infographics.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. pandadoc.com – Best Productivity Tools for Customer Support Teams.

Tools 52

Tools Self Service CRM Infographics 52