Myra Golden

JUNE 2, 2016

Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure. ” This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis.

Contact Center 40

Contact Center Training Customer Service Training How To 40

Myra Golden

JUNE 2, 2016

Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure. This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis. 299 per organization.

Contact Center 40

Contact Center Training Customer Service Training How To 40

ShepHyken

AUGUST 16, 2021

(Small Business Trends) Customer service in the U.S. But don’t make the mistake of thinking that customer service is solely the domain of people in call centers answering complaints and questions. My Comment: Great customer service isn’t rocket science. This isn’t just information.

Customer Service 94

Customer Service Social Media Tips Multi-Channel 94

ShepHyken

JANUARY 22, 2023

This is followed by three trends from the Salesforce State of Service research and five takeaways. 6 Contact Centre Initiatives You Can’t Ignore by Call Centre Helper (Call Centre Helper) Here are some of the top initiatives contact centre managers need to be keeping a close eye on, to avoid their operations being left behind.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. What else can they—and your organization—do to make things even easier for the consumer? Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service.

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Vonage

OCTOBER 22, 2015

Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

Call Experts

MARCH 3, 2022

One of the most important ways to improve your call handling process is to create a set of guidelines for your team. . A business phone script is a document that helps guide staff and contact center professionals in handling calls from your business phone number. Contact us now. According to a recent study, 14.8%

e-support 52

e-support Contact Center Call Flow Guidelines 52

ShepHyken

MARCH 13, 2023

Home Depot Svp on Building a Seamless Shopping Experience by Judy Mottl (Retail Customer Experience) Retailers across the board are deploying and implementing innovative technology in a quest to both attack and engage customers as well as increase loyalty within its consumer base. What Is a Contact Center?

Customer Service 13

Customer Service Contact Center Retail Omni-Channel 13

ShepHyken

MARCH 20, 2023

Will ChatGPT Replace The Contact Center Agent? It will take time for consumers to become comfortable enough with the technology that it can completely replace humans, if ever. Agents Are On The Verge Of Burnout, Study Finds by Christopher Elliott (Forbes) Is it just me, or do call center agents seem burned out lately?

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12

ShepHyken

JANUARY 23, 2023

This is followed by three trends from the Salesforce State of Service research and five takeaways. 6 Contact Centre Initiatives You Can’t Ignore by Call Centre Helper (Call Centre Helper) Here are some of the top initiatives contact centre managers need to be keeping a close eye on, to avoid their operations being left behind.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

Myra Golden

AUGUST 4, 2016

Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure. This special training will be held online – August 10, 2016 1:00pm ET – 2:00pm ET. How to Handle Difficult Customers Using Verbal Aikido.

Training 58

Training Insurance Contact Center How To 58

Myra Golden

AUGUST 4, 2016

Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure. This special training will be held online August 10, 2016 1:00pm ET – 2:00pm ET. – Pablo Martinez, Consumer Affair sSpecialist, Kellogg’s. .

Training 40

Training Insurance Contact Center How To 40

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 25, 2018

In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. How will emerging and growing trends change the customer service equation? How will emerging and growing trends change the customer service equation?

Self Service 40

Self Service Trends Customer Service Contact Center 40

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Customer-facing employees in any industry. Call centers.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Customer-facing employees in any industry. Customer-facing employees in any industry. Call centers.

Customer Service 40

Customer Service Training Customer Service Training Course 40