Call Experts

AUGUST 2, 2019

At Call Experts, our approach to call center solutions is simple: Accountability. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. When do medical centers need professional contact center support?

Company 68

Company Call Center Conference Contact Center 68

Optimove

MARCH 10, 2022

Because, as opposed to your run-of-the-mill brick-and-mortar retailer, for example, telco companies bring with them two “legacy” differences: 1) they were always offering a multichannel customer journey. It’s especially true when this client is a telecommunications brand.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

TechSee

NOVEMBER 6, 2018

Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Other organizations benefiting from AR remote assistance include IT companies, retailers and machinery manufacturing companies, among others.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

JUNE 25, 2019

According to IDC, “AI is the game changer in a highly competitive environment, especially across customer-facing industries such as retail and finance, where AI has the power to push customer experience to the next level with virtual assistants, product recommendations, or visual searches.”. Emotion analytics. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

TechSee

AUGUST 7, 2018

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. A number of retailers have integrated AR technology into their in-store experience. AR in store.

Sales 95

Sales Tools Engagement How To 95

TechSee

JUNE 11, 2019

The prevalence of consumer returns of non-defective electronic devices represents a massive pain point for electronic brands and retailers as this 2019 TechSee survey reveals. KPI #5: Product Returns / Hardware Replacements / Pickups. Impact of Visual Assistance on Product Returns.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

FEBRUARY 19, 2019

A talented sales assistant instinctively knows when and how to offer advice to a customer, enhancing the retail experience and creating true brand loyalty. Infinity Mobile: Virtual Personal Shoppers. We all enjoy that personal touch when we’re on a shopping spree. That where Infinity Mobile comes in.

Self Service 95

Self Service Innovation Telecommunications Consumers 95