TechSee
JULY 24, 2023
Customers can submit images, documents, or screenshots through the visual interface of the IVR system. This context allows agents to offer more informed and efficient solutions, minimizing the need for customers to repeat themselves.
Kustomer
APRIL 13, 2022
If you allow customers to exchange ideas with each other online, you can save your customer support team some valuable time. Creating an online forum for customers to ask questions and receive answers helps you publicly document fixes for common problems. CRM software connects customer service with sales and marketing.
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TechSee
NOVEMBER 6, 2018
AR can help technicians gain immediate access to remote experts when necessary, streamline the field service process, quickly execute field repairs, or even communicate with customers — for example, to survey a location prior to a dispatch or follow up after a visit. Which industries are using AR remote assistance?
TechSee
JANUARY 2, 2018
Customer satisfaction and experience are important for every industry, and insurance is no exception. To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy.
InMoment XI
OCTOBER 19, 2023
What are the Best Call Center Solutions? The title of the “best” contact center solution is subjective and highly dependent on your business’s unique needs. The right solution for your business will depend on factors such as your industry, company size, and specific customer service goals.
TechSee
JULY 17, 2018
During the IVR conversation, the customer is requested to upload an image or video. Once the customer accepts / agrees, he receives a link that opens his smartphone camera, so he can show the agent the issue or indicate proof of documentation.
TechSee
OCTOBER 22, 2019
So, while it’s true that in the short term, the extra questions could increase AHT, in the long term it will lower call center volume, improve Customer Effort Score (CES) and increase loyalty. Make available robust documentation including common troubleshooting topics and related follow-up questions. Poll your agents.
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