Call Center Solutions, Customer Satisfaction, Document and First Call Resolution

Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold

TechSee

JULY 24, 2023

Customers can submit images, documents, or screenshots through the visual interface of the IVR system. With accurate and up-to-date customer data readily available, agents can provide faster resolutions, leading to reduced call durations and enhanced operational productivity.

Call Center

Call Center First Call Resolution Data CRM

The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT).

Contact Center

Contact Center System Average Handle Time Virtual Agent

Customer Experience Update

Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold

The Future of Intelligent Decision Support Systems in Contact Centers

Webinars

Stay Connected