Optimove

MARCH 10, 2022

Now, Melita’s product, customer insights, digital marketing, and communications teams base their data-driven decisions on analyzing customer behaviors with Optimove. Attained a Live Customer monthly communication ratio above 90%. “As Access the complete, downloadable (and easily sharable, wink wink) case study here.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

NobelBiz

JANUARY 16, 2024

The importance of call center campaigns in the customer-centric era cannot be overstated. With customer experience taking center stage, campaigns play a vital role in fostering strong customer relationships. Agents actively listen and provide tailored solutions, minimizing frustration and instilling confidence.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

TechSee

JUNE 11, 2019

Increased call deflection to self-service: self-service options reduce waiting, saving valuable time for customers. Greater personalization: providing support via the customer’s preferred communication channels has been proven to drive brand loyalty. Visual Assistance boosts NPS across industries by 45% after eighteen months.

Self Service 117

Self Service Technology Customer Service Contact Center 117

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 59

Call Center Self Service Software Contact Center 59

Magellan Solutions

APRIL 19, 2021

Unethical telemarketers abused the tactic that it forces the Federal Trade Commission, Federal Communications Commission, and Watchdog organizations to strengthen regulations to protect customers. Telemarketing is communicating with your customer about the value of your product and services. Why are they Key to Success?

Call Center 52

Call Center Social Media Sales Advertising 52

Magellan Solutions

JULY 2, 2021

Unity Communications. GlobalSky Call Center. Unity Communications. Hit Rate Solutions. Staff Outsourcing Solutions. GlobalSky Call Center. Unity Communications. Hit Rate Solutions. Staff Outsourcing Solutions. Unity Communications. Hit Rate Solutions.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

TechSee

AUGUST 7, 2018

While there’s no conclusive statistics on form abandonment, various case studies indicate that around 60% – 70% of users will abandon their form before seeing it through to completion. How many times have you given up in the middle of filling out a complicated online form, such as for an insurance or mortgage quote? Technical barriers.

Sales 95

Sales Tools Engagement How To 95