ijgolding

MARCH 22, 2017

The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. Such is the importance of the good customer experience and support. and Pepsi Co.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

Kustomer

NOVEMBER 7, 2023

And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name. But don’t get lost in the allure of their mighty brand name and powerful corporate marketing, because the Zendesk customer disappointment is real. Customize business logic and automate CX workflows.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

BirdEye

SEPTEMBER 25, 2023

While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. 7 – 24/7 customer support. Social media marketing Your customers are on social media, and your brand should be, too.

Marketing 109

Marketing Social Media Advertising e-support 109

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.

Software 98

Software Tools Customer Service Self Service 98

SurveySparrow

AUGUST 29, 2023

It has options to create conversational chat surveys, single-page surveys, or multi-page surveys for a deep dive into insights. It also supports add-ons to extend its functionality. It supports a wide range of question types, and also enables integration with payment platforms like PayPal, Square, and Stripe.

Strategy 52

Strategy Marketing e-support Multi-Channel 52

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The conversations in the fitness space are completely unusual,” said Marden.

Brands 52

Brands Travel Hotels Airlines 52