Brands Connections ROI Wireless 
CloudCherry
MARCH 15, 2018
Today, customers aren’t just leaving some of the biggest telecom brands in the world (Comcast ring a bell?) but are making it a point to tell their friends and social connections about their frustrating experiences. If you take the United States alone, there are 103 connections for 100 citizens. Source: Wikipedia.
TechSee
OCTOBER 16, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.
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TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. This lack of ROI further calls into question the practice of over-delivering when delighting customers increases operating costs by 10-20%. New metrics are also needed.
Pointillist
JANUARY 19, 2022
This approach fails to capture each customer’s unique context and hinders your ability to: Measure overall experiences Connect customer behavior to CX metrics and business outcomes Prioritize high-impact opportunities for improvement. Connections Between Metrics and Outcomes are Fuzzy at Best. You know the feeling.
Centercode
FEBRUARY 18, 2021
The connected nature of tech has both flooded us with information, shortened our attention spans , and made us far less patient. People have more influence over one another’s buying habits, with methods for endorsing or disavowing brands and products via reviews, star ratings, and social media.
ShepHyken
JUNE 2, 2017
The larger an organization becomes, the harder it is to stay connected. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. We’ve effectively become the victims of our own success.
Answer Dash
APRIL 17, 2020
From ideas and definitions to practical tips on roles and processes, here’s how to supercharge your brand, secure long-term revenue, and evolve your company culture. Customer experience includes every interaction your customer has with your brand, including those that happen outside of your channels.
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