Brands Communication Customer Confidence Magazine 
ShepHyken
MAY 7, 2018
That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. An easy return policy creates customer confidence and trust in the brand.
CSM Magazine
JUNE 23, 2021
Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
NOVEMBER 28, 2023
Secure communication channels are also crucial to protect sensitive data, mitigate risks, build trust and, most importantly, enhance customer confidence in the business itself. That trust is not just about which customers stay and which ones leave, either.
CSM Magazine
DECEMBER 13, 2023
As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported. This highlights a significant issue: neglecting customer service.
NobelBiz
FEBRUARY 21, 2023
In this way, clients and potential clients may easily get in touch with the person they last communicated with. By ensuring the company’s integrity, each person contributes to the increase of customer confidence. The post The Challenges of Managing Customer Data in Contact Centers appeared first on NobelBiz.
CSM Magazine
JUNE 19, 2023
A simple, empathetic response like “I can understand how frustrating that must be for you” goes a long way in making customers feel like they’re being valued, supported, and understood. During training, encourage your customer service team to be open, honest, and clear when providing assistance or sharing information.
NobelBiz
FEBRUARY 15, 2023
In this way, clients and potential clients may easily get in touch with the person they last communicated with. By ensuring the company’s integrity, each person contributes to the increase of customer confidence. The post The Challenges of Managing Customer Data in Contact Centers appeared first on NobelBiz.
Expert insights. Personalized for you.
79 
Let's personalize your content