Alida

SEPTEMBER 22, 2016

Look forward to reading his book! During the product keynote, Divesh Sisodraker, president and chief product officer at Vision Critical, and Kobi Ofir, chief technology officer at Vision Critical, shared updates on new features in Sparq that will help companies engage more meaningfully with their customers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySensum

JULY 14, 2020

Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

customer sure

AUGUST 22, 2023

That’s your Net Promoter Score." You simply can’t improve overall customer experience if your voice of the customer experience is awful. This obviously means asking for feedback at the right time via the right channel, no long surveys, and no irrelevant questions. What about a 1-5 scale?

NPS 48

NPS How To Net Promoter Score Survey 48

Horizon CX

OCTOBER 3, 2020

That certainly, and especially, includes being skilled and competent at the management of Customer Experience (CX). I initially went out and bought myself a nice looking sparkling drumkit, equipped with all the shiny cymbals and accessories possible like I’d seen other professional drummers playing on stage. Data Analysis.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Analysis 130

Chattermill

JUNE 25, 2019

Provide a single platform to collect and analyse customer feedback data. Companies must collect, analyse, understand — and most importantly use — customer data to learn how to make the customer experience better. There are too many other options available to accept a less-than-stellar experience.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45

Customer Guru

MARCH 7, 2018

Any example of a great experience which you would like to share with our readers? It’s an experience that I had with an Uber I booked recently. I met this Uber driver who was extremely professional and maintained his car so well that it seemed like an Avis. The customers valued this very much. by Jeanne Bliss.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Chattermill

NOVEMBER 4, 2018

If you have lots of data in the form of customer feedback and you want to get business insights from it automatically, then you would have to use NLP techniques. For example, NPS surveys allow customers to leave open ended feedback and often mention multiple categories that touch upon different business functions.

Strategy 76

Strategy Social Media Analytics Analysis 76

Qualtrics

JULY 16, 2019

They didn’t understand their customers well enough, or as Bernadette Jiwa put it: “they didn’t manage to get close enough to their customers.”. We live in an age where businesses have all the means they need to get closer to their customers. Thus, they don’t yet have access to data or any kind of feedback from customers.

Data 37

Data Marketing Customer Experience Net Promoter Score 37

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! So, this is the real science of customer experience. Strategic #metrics are the ‘voice of the… Click To Tweet.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40