Remove the-cloud-in-2016-whats-driving-adoption-now
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3 Customer Engagement Trends to Watch in 2017

Calabrio

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Earlier this year, Call Center IQ reported businesses are aligning around the idea of “customer-centricity,” making the customer experience the “driving force for all key business stakeholders.”

Trends 153
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3 Customer Engagement Trends to Watch in 2017

Calabrio

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Earlier this year, Call Center IQ reported businesses are aligning around the idea of “customer-centricity,” making the customer experience the “driving force for all key business stakeholders.”

Trends 100
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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

We covered how to make renewals in another blog. We covered how to make renewals in another blog. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. The strong suit of the SaaS model is the generation of recurrent revenues.

Company 71
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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

We covered how to make renewals in another blog. We covered how to make renewals in another blog. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. The strong suit of the SaaS model is the generation of recurrent revenues.

Company 71
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Capgemini Announces Expanded Collaboration with Amazon Web Services

Natalie Petouhof

As part of its extended cloud services program, which includes cloud advisory, migration and managed business services, ‘ Capgemini Cloud Choice with Amazon Web Services ’ will see Capgemini further invest in its dedicated migration factory, leverage AWS technology and develop sector-specific IP solutions hosted on AWS.

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Loyalty trends 2023: a year of cost-driven innovation

Currency Alliance

This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue. Fortunately, loyalty technology is now much more flexible and cost-effective.

Loyalty 52
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Top 50 Customer Success Influencers 2021

SmartKarrot

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Lincoln Murphy. Allison Pickens. Dave Jackson.