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How to Distribute Surveys to Get Quality Responses

GetFeedback

Additionally, you can easily slice up your list with logic and filtering, to send to only a specific group of people, to make your surveys more targetted. Studies show that email simply isn’t as sensitive to time as social media outlets can be. Embed surveys in blog posts. So, why use email? Add surveys to your website.

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Nudges: Make Sure Yours Work!

Beyond Philosophy

Behavioral Economics is the study of how people’s psychology affects their behavior as customers, which, as my regular readers know, is irrational behavior for the most part. Sliced bread is a good example. However, in most cases, the idea is still a good one, even if it doesn’t work for everyone all the time.

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How to analyze survey data: best practices for actionable insights from survey analysis

Thematic

In this case, they don’t allow the respondent to provide original or spontaneous answers but only choose from a list of pre-selected options. Just remember that your sample size will be smaller every time you slice the data this way, so check that you still have a valid enough sample size. You can see two different slices of data.

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How to Impress Your Customers with Jon Picoult

Kustomer

There have been plenty of studies that have shown that satisfied customers defect all the time. Jon serves leaders a slice of humble pie when explaining that most companies aren’t doing as well as they think they are in their customer’s eyes. In this study. They demonstrate disloyal behaviors.” What should we think about that?

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Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

Read Case Study Watch video Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Read Case Study Watch video Salman Aslam Director Support – Quality & Training at WORK Inc.

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The CX Tipping Point: When is Buying Text & Sentiment Analytics Worth it?

Wootric CX Blog

Read Google’s case study on Wootric and Natural Language Processing here. Slicing and dicing organized feedback is easily available with many platforms that offer text and sentiment analytics. Text analysis takes qualitative customer comments and determines relevant themes.

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2019 Pendo Alternatives: 10 Reasons to Choose Gainsight PX Over Pendo

Gainsight

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. For that use case, it was great. Cohort retention : Not all users are created equally and not all users have the same objectives or use cases, which is why you break them into cohorts and report individually.

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