ShepHyken

SEPTEMBER 3, 2018

The Hottest Customer Service Around by Dina Dwyer Owens. Dina’s Blog) Fix the Problem. Save the Customer. My Comment: When it comes to customer service, here are some good words: Fix the problem, save the customer. He lives and breathes hospitality and knows his “stuff.”.

Customer Service 79

Customer Service Hospitality Chatbots Hotels 79

ShepHyken

FEBRUARY 6, 2017

(Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer. My Comment: My friend and colleague Jay Baer, author of Hug Your Haters, is an expert on social media and customer service.

Customer Service 48

Customer Service Social Media Loyalty Tips 48

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. The most persistent contact center challenges can be overcome by making coaching a part of the culture and developing your agents’ listening and problem-solving skills.

Contact Center 62

Contact Center Culture Conference Call Center 62

ShepHyken

JUNE 3, 2016

This week on our Friends on Friday guest blog post my friend and colleague, Patricia Fripp shares a story that demonstrates why everyone in any business can make a difference. Please join Patricia and me June 8 when we discuss how good customer service drives sales. Shep Hyken. I related my conversation with Mary.

Customer Service 81

Customer Service Self Service Hotels Customer Service Training 81

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

AUGUST 29, 2017

It enhances the customer experience. Help Scout has a customer service blog they post at least twice a week. About: Nick Francis is Co-founder and CEO of Help Scout , where he is on a mission to make every customer service interaction a more human one. Nobody’s perfect – mistakes are bound to happen.

Customer Centricity 37

Customer Centricity Conference Advertising Loyalty 37

Comm100

OCTOBER 11, 2017

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Undynamic Customer Outreach.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

OCTOBER 10, 2016

WhatsApp – Better than Twitter for Customer Service by Mark Shaw. Mark Shaw) The delivery of customer care / service has changed a lot over the last few years. How well they do is the topic for another blog post. My Comment: Here it comes… Another social channel for our customers to connect with us.

Customer Service 48

Customer Service Airlines Travel Retail 48

Integrity Solutions

JULY 26, 2019

Each year, Customer Contact Week (CCW) provides a good opportunity to get a pulse of the trends, possibilities and challenges of leading contact centers and customer experience organizations.

Customer Engagement 67

Customer Engagement Engagement Contact Center Self Service 67

ShepHyken

OCTOBER 22, 2018

Facebook Messenger is becoming a great customer support channel, and more than 300,000 companies are on it with their chatbots as the first line of customer service. Millennials vs Gen Z: How Their Customer Care Preferences Compare by Guthrie-Jensen Consultants. Guthrie-Jensen Consultants, Inc.)

Customer Service 22

Customer Service Chatbots Infographics Consulting 22

Russel Lolacher

DECEMBER 10, 2019

Do they have communications training? Social media training? Customer service training? You also need content to share and discuss with the public, whether starting a content marketing strategy (blogs, podcasts, videos, infographics) or using existing information from you and your stakeholders.

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102