CXApp

JANUARY 3, 2018

The intelligent digital mesh that exists around us is a foundation for doing business via digital platforms, using modern technologies and ecosystems. Big data, cloud computing advanced analytics, automation, and artificial intelligence are completely reshaping the way the business world operates. What’s Driving CX?

Technology 40

Technology Trends Chatbots Analytics 40

CXApp

JANUARY 3, 2018

The intelligent digital mesh that exists around us is a foundation for doing business via digital platforms, using modern technologies and ecosystems. Big data, cloud computing advanced analytics, automation, and artificial intelligence are completely reshaping the way the business world operates. What’s Driving CX?

Technology 40

Technology Trends Chatbots Analytics 40

ClearAction

NOVEMBER 26, 2017

Smarter decision-making. A Marketing Operations approach (solid foundation, conscious stewardship) is built to last. What is a Marketing Operations mindset? and led to the development of the course I now teach for UC Extension and my own company. Enterprise Transformation. A generator of generative learning. Align the yin to Web 2.0’s

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

Clarabridge

DECEMBER 3, 2015

Examples range from connected devices, such as smart meters in the home that turn off the heat when no one is at home, to smart cities that include smart trash cans that tell you when they need to be emptied. They were able to build specific solutions to help resolve the concerns. The Connected Customer.

Analysis 40

Analysis Connections Self Service Net Promoter Score 40

Alida

SEPTEMBER 22, 2016

Relationship Memory is a core part of the foundation of Sparq. Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Here’s a look at our favorite takeaways from this year’s Summit. Embrace the authenticity challenge. .

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130