Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . Part of the idea of a Customer Community is that it’s your central hub for all customer engagement. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

ECXO

APRIL 13, 2023

However, there is also an opportunity here for companies to develop tailored customer experiences that resonate with domestic and international customers. Experiences rooted in great design and emotional connections, which drive adoption, loyalty and advocacy. Customers criss-cross borders when they buy online.

Culture 52

Culture Customer Experience B2B B2C 52

Customer Bliss

MAY 17, 2016

Responsibilities include multiple digital platforms and processes, including: Audi brand and dealer websites; myAudi ownership portal; consumer mobile applications; dealership digital sales and service applications; customer lead platform and processes; dealership sales and service process coaching and execution. How Mark designs his team.

Case Study 81

Case Study Chief Customer Officer Customer Centricity B2C 81

Peter Lavers

JULY 7, 2015

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). What ‘obsessing’ about the customer meant? Do we “earn the right to be the customer’s first choice?

Customer Centricity 40

Customer Centricity Chief Customer Officer Case Study Banking 40

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Why should the customer have to call you back? Many B2C companies use us and they want to talk to their customers, to find out what’s going on. It’s getting bigger.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Why should the customer have to call you back? Many B2C companies use us and they want to talk to their customers, to find out what’s going on. It’s getting bigger.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Gemma Cipriani-Espineira. Irene Lefton.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

CloudCherry

DECEMBER 1, 2018

In the subscription economy, customer success has almost become synonymous with customer experience. However, in reality, customer experience comes from a vastly different place. The origins of CX lie in the B2C domain and are steeped in the discipline of market research. At CloudCherry, I own customer experience.

Customer Success 247

Customer Success Customer Experience CEM Touchpoint 247

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CloudCherry

OCTOBER 30, 2018

In the subscription economy, customer success has almost become synonymous with customer experience. However, in reality, customer experience comes from a vastly different place. The origins of CX lie in the B2C domain and are steeped in the discipline of market research. At CloudCherry, I own customer experience.

Customer Success 186

Customer Success Customer Experience CEM Touchpoint 186

Customer Guru

MARCH 7, 2018

Our CEO, in all his communication across the company, highlighted customer centricity as the way forward and used examples of how our good service towards our customer created a long-lasting impression on them. So, eventually all the leaders connected and understood the importance of this initiative. by Jeanne Bliss.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Kustomer

AUGUST 19, 2021

Yeah, and I mean, we have this conversation so much and I also was the Chief Customer Officer of Yext. I ran the support functions, all of the customer facing functions. Again, it’s different in a B2B versus the B2C environment, but finding ways to do that both internally and externally.

Culture 98

Culture Chief Customer Officer NPS B2B 98

Lumoa

APRIL 24, 2018

Networks Connect… Communities Care! Many, many organizations aren’t set up to broadly intake, deeply understand, and fully action customer feedback - NPS can be an excellent vehicle to put your customers first, if done correctly. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.

System 338

System Effort Score NPS Net Promoter Score 338

ClearAction

JANUARY 14, 2015

B2B customer experience is much more person-to-person than many think because of numerous departments weighing in on most purchase decisions, several functional areas from both the buyer and supplier firms interfacing for long periods before and after purchase, and the high monetary value and risky business impact of many B2B purchases.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48