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Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected?

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. Then there were the brands integrating their loyalty initiatives with social media.

Loyalty 45
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The Psychology of Consumer Buying Behavior: Understanding How and Why People Buy

SurveySparrow

The first research on the topic was conducted by John Dewey in the early 1900s, who examined how advertising affects consumer behavior. These needs or want can be triggered by internal factors, such as hunger or thirst, or external factors, such as advertising or a friend’s recommendation.

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The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

Talkdesk

This piece was originally written by Ernest Wong for Opentalk magazine. Back then, customers were mostly represented as a demand curve, which was largely influenced by the amount of money invested into advertising. These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40
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The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

Talkdesk

This piece was originally written by Ernest Wong for Opentalk magazine. Back then, customers were mostly represented as a demand curve, which was largely influenced by the amount of money invested into advertising. These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Adam Toporek. Aimee Lucas. David Avrin.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Adam Toporek. Aimee Lucas. David Avrin.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.