Kustomer

JUNE 7, 2023

This interaction is often initiated by the customer rather than the company, such as when a customer reaches out to a bank or a financial services organization with a question about a service (budgeting tools or spending trackers) prior to enrolling in that service. What Is a CX Playbook? Through technology, of course!

Financial 98

Financial CRM Banking Effort Score 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Without an executive taking charge of the customer experience, the risk of high churn-rates grows exponentially. According to a Deutsche Bank report , during the last decade the SaaS category grew 11X in market cap value, and its share of the total software market capitalization grew from 2% to 14%.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

TeamSupport

JANUARY 4, 2019

There’s so much new technology available, especially in the world of customer support. Business-to-consumer (B2C) brands have taught their customers to expect quick issue resolutions through apps and social media outreach. B2B customers are coming to expect the same timeframes. Instantly you become irreplaceable.

B2B 56

B2B B2C eBook Social Media 56

Magellan Solutions

MAY 29, 2021

In today’s digital age, customers expect support to be available on the platforms that are convenient to them all the time. For healthcare brands, this means cultivating a social strategy that emphasizes support in every stage of the customer journey. . Healthcare BPO makes it easy to proactively reach customers.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

West Monroe

JULY 24, 2017

Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. Today’s companies seek to collect as much customer data as possible. How this has become possible.

Data 51

Data Marketing CRM Advertising 51

LiveChat

JULY 10, 2015

Some people think that customer loyalty is a relic of the past. Too many companies offer way too many products to stay loyal to one brand. You can come out with the most brilliant idea of bonding customers to your brand, but if you forget about basics, it’s not going to work out. Such customers are priceless!

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147