2030 Consumers Customer Engagement Innovation 
Hero Digital
JANUARY 23, 2019
Omnichannel innovation is now required for all brands in the industry, from direct-to-consumer startups to traditional behemoths. But we believe that disruptive innovation doesn’t have to feel like a science fiction movie or like the industry futurists’ view of what shopping will be like in 2030.
ECXO
JUNE 20, 2023
Business customers care about what your brand stands for. It can be more important than innovation or market dominance. Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. And the shift isn’t anecdotal.
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Verint
APRIL 11, 2018
Additional results from our large-scale study of more than 36,000 consumers across 18 countries highlight the importance of transparency and trust. The study reveals organizations must balance a fine line between personalization and collecting data for customer engagement purposes.
Verint
MARCH 28, 2018
Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. But it’s not just brands that have harnessed advances in technology—consumers have too.
Solvvy
OCTOBER 12, 2022
Self-service: Intelligent chatbots integrated with your knowledge base, help center, or customer support database help deliver accurate, consistent information to your customers. They also provide the types of customer support experiences your customers are looking for. consumers expect businesses to have online portals.
CSM Magazine
FEBRUARY 12, 2024
With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers.
West Monroe
NOVEMBER 9, 2022
The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home. Improving electric grid resiliency and transmission.
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