Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. This year’s theme was “Power Up,” and little did we know how fitting this theme would be, after Hurricane Ian changed course. Top 10 Takeaways from the Calabrio Customer Connect.

Connections 147

Connections Contact Center Analytics Travel 147

Forrester's Customer Insights

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 49

Banking Connections Innovation Course 49

Currency Alliance

DECEMBER 7, 2021

We are not going to recite a business course on defining effective strategy in this article, but standing for something, organizing company resources to deliver a unique value proposition, and delivering consistently good experiences and high perceived value to customers, are all prerequisites for surviving in an increasingly competitive world.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

West Monroe

JUNE 13, 2022

The ongoing talent shortage plays a critical role here, of course. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. After establishing a 2030 vision for your company and workforce, segment roles by the type of experience needed.

Government 90

Government Culture Industry Leadership 90

Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. Even if customers aren’t necessarily increasing their purchases due to inflation, a strong digital network allows them to easily stay connected to the company and build goodwill for the future. Amazon is also investing $1.2

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

TechSee

NOVEMBER 13, 2017

” On a cold mid-winter morning in 2030, I’m snarling at Gareth as the robot scans my espresso-maker. I get no reply, of course. ” Wow, 2030 Me, a delay of a whopping five minutes. “You realize this going to delay me by at least five minutes,” I complain.

Call Center 154

Call Center Video Contact Center Technology 154

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Also listed as a target is reducing premature deaths from non-communicable diseases by one third by 2030. Starting in 2008, [Patient Connect] nearly predates the internet. Dr. Grace Lomax.

Healthcare 52

Healthcare Hospitality Connections Culture 52