BlueOcean
SEPTEMBER 27, 2021
34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 billion to $27.12
Clarivate
NOVEMBER 16, 2023
Council member Dr. John Donovan, Head of Research and LEAR at Technological University Dublin, said: “Joining the Clarivate research council provides me with practical and strategic intelligence that would be hard to get elsewhere. The unique composition is designed to foster collaborative solutions to pressing issues.
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NobelBiz
MAY 9, 2023
However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. from 2021 to 2028 to reach USD 12.2 billion by 2028. It analyzes call data for insights by tracking various metrics such as call duration, call outcome, and agent performance.
Optimove
JULY 22, 2022
The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. At the end of it stands one metric – predictive future value – which Varsity Tutor swears by. Testing thousands of combinations.
Gainsight
OCTOBER 10, 2023
by 2028, up from $6.8b AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. There’s no question: AI is on fire.
NobelBiz
JULY 4, 2023
Hence, it’s no surprise that many forward-thinking organizations are turning to technology to streamline their operations. One such technology is Automated Interaction Summaries. over the forecast period (2023 – 2028). The efficiency and efficacy of your agents can significantly affect your company’s bottom line.
TechSee
SEPTEMBER 21, 2021
The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . The cable industry is at a crossroads. Strategies to ensure a future of cable TV . Monetize available customer data.
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