Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team.

Course 52

Course How To Healthcare Transportation 52

TechSee

SEPTEMBER 21, 2021

The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . Monetize available customer data. The cable industry is at a crossroads. Provide digital-first experiences.

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

NobelBiz

JULY 4, 2023

Hence, it’s no surprise that many forward-thinking organizations are turning to technology to streamline their operations. One such technology is Automated Interaction Summaries. These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy.

Interaction 52

Interaction Call Center Engagement Contact Center 52

BlueOcean

SEPTEMBER 27, 2021

Where Are Businesses Spending Money on Customer Experience? 34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Read more > The Growing Value of the Customer Experience Market.

Customer Experience 177

Customer Experience Contact Center B2B B2C 177