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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 45
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 40
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 40
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How to Use AI to Create Great Customer Education Course Content

Gainsight

by 2028, up from $6.8b Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. What outcomes are your customers expecting?

Course 52
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Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience

West Monroe

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. We then asked bank customers last quarter to tell us how they felt these efforts were going. The bottom line?

Banking 59
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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

In College Station, Texas (northwest of Houston), eligible Amazon Pharmacy customers can get their prescription dropped outside their door by drone delivery within one hour. Other highlights include a new health and wellness subscription for consumers that includes preventative health screenings and nutritional counselling.