Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. “We’re more than one profession, aren’t we?

Marketing 59

Marketing Sports Multi-Channel CRM 59

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

Kustomer

FEBRUARY 29, 2024

Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue. Omnichannel Support Omnichannel support ensures seamless communication across various channels, enabling consistent and integrated customer experiences regardless of the platform or device used.

e-support 52

e-support Feedback Multi-Channel Self Service 52