Top 5 Customer Service & CX Articles for Week of January 29, 2024
ShepHyken
JANUARY 28, 2024
Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? Shrewd customer design choices, of course. I’ll sum it up this way: Don’t plan your customers’ journey without knowing the customers’ journey.
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