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Top 10 SaaS Conferences of 2022

CustomerSuccessBox

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Startup Grind.

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International Trademark Association (INTA) Annual Meeting [2022 Highlights]

Clarivate

Attendee favorites included: Building a Better Society Through Brands focused on sustainability ; Innovation and the Future of IP focused on new technologies impacting brands; and The Business of Brands focused on commercialization and the role of brands in business. INTA workshops and panels.

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The Customer Experience Conundrum: Where Does It Belong in Your Organization?

Experience Investigators by 360Connext

It’s the lowest it’s been in decades, according to a 2022 study. Yet traditional marketing goes up to the sale. It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization.

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5 Key Takeaways from The Customer Conference Europe 2022

Education Services Group

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers.

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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx. When planning your digital transformation, be aware that at any moment, you may need to innovate further.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members.