Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Virtual employees go the distance to cultivate culture.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Here are a few key ways these cloud-based solutions can unlock your team’s full potential and enhance the employee experience.

Contact Center 52

Contact Center Gamification Training Social Media 52

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Think Customers

MARCH 21, 2023

These three individuals from very different walks of life represent just a sampling of the roster of prominent speakers taking the stage at the X4 Summit, the experience management conference hosted by Qualtrics earlier this montha. Improving the employee experience in this way ultimately enhances the customer experience as well.

Report 52

Report Airlines Healthcare Transportation 52

SurveySparrow

FEBRUARY 13, 2023

Have fun with the employee spotlight questions. Employee testimonials – Summit CPA Group What makes your company culture one of the best? At Summit CPA our culture is powered by our people. This is a great opportunity to show how each team functions and their unique sub-culture. Describe your team.

Examples 52

Examples Culture Social Media Video 52

Qualtrics

MAY 2, 2019

Even so, I had a ton of autonomy planning our involvement in this conference. million in this year’s state budget to ensure that three different computer science courses are available in every Utah school by 2022.” One of the highlights of SheTech is that Governor Gary Herbert spoke about the importance of women in tech.

Leadership 40

Leadership Groups Industry Feedback 40

Beyond Philosophy

FEBRUARY 17, 2022

Many years ago, I decided to be a conference speaker on Customer Experience. The bloke behind the desk asked me why I wanted to be a conference speaker. Our success has not been in doing everything associated with Customer Experience but knowing the bits we were good at and which ones we weren’t. . I hesitated.

Company 88

Company Tips Consulting Conference 88