Kitewheel
JUNE 8, 2021
In the State of the Customer Journey 2021, we’ve taken a closer look at our data from the previous year to uncover the trends that will most impact businesses this year. Here are three trends and takeaways that you’ll want to look out for in 2021. Brands have doubled down on these efforts in the past year.
Totango
APRIL 5, 2022
The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. In this guide, we’ll help you tackle this issue.
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SurveySparrow
SEPTEMBER 20, 2021
Customer Effort Score (CES). Customer Satisfaction Score (CSAT). Feedback collection for diverse channels. Multi-channel data collection. As an experience management tool, it offers customer listening capabilities across multiple channels. VoC Multi-touchpoint feedbac. Online research panels.
Comm100
MAY 20, 2022
To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. Because it’s become the most popular support channel. In 2021, the average live chat CSAT score stood at an impressive 84%.
Playvox
FEBRUARY 13, 2023
A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. It requires a multi-level approach to ensure success today and in the years ahead.
Kustomer
JULY 28, 2022
An omnichannel approach , or providing consistent service across all communication channels , makes engaging with your customers that much more accessible. Perhaps the most important is the customer satisfaction score (CSAT). You can segment the results by agent, team and — most importantly — channel.”
ChurnZero
OCTOBER 12, 2021
Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Finally, their average churn score decreased in just a few months.
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