2020 Call Center Contact Center Multi-Channel 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. These technologies are paving the way for new possibilities for the future of call centers.
Uniphore
AUGUST 6, 2021
These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate.
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GlowTouch
MAY 7, 2020
Call Center Representative. We are headquartered in Louisville, KY, with offices in Boston, MA, and Bangalore, India, with another large contact center in Mangalore, India. Manage large amount of inbound calls in a timely manner. Ability to multi-task and stay calm under pressure. November 6, 2020 Read more.
NICE inContact
JANUARY 2, 2020
We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making. What I truly enjoyed was the engagement of our audience.
NobelBiz
OCTOBER 30, 2020
Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. So, improving call center customer service becomes necessary in order to make your business stand out.
NICE inContact
OCTOBER 18, 2019
Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe, has just been released. Not only that, but we’ve also been evaluated as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America, positioned the highest and furthest overall for its ability to execute and completeness of vision.
ProProfs Chat
JULY 29, 2020
This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Personalize Every Single Call.
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